Question 1

How do I register and start bidding?

Accepted Answer

Create an account, verify your email, and complete any listing-specific requirements (e.g., sign the Confidentiality Agreement and upload Proof of Funds). Once cleared, you can place offers or participate in live bidding.

Question 2

Where can I find documents for a property?

Accepted Answer

Open the listing and go to the “Due Diligence” section. After accepting the CA, you’ll be able to view or download the data room (financials, leases, reports, media).

Question 3

How are offers handled on Bracket?

Accepted Answer

Offers are submitted through a guided flow and shared directly with the broker. You’ll receive confirmations, and brokers can request clarifications or counters within the same thread.

Question 4

What security measures do you use?

Accepted Answer

All files are encrypted in transit and at rest. Access is permissioned with full audit logs. We support role-based controls and can enable SSO for enterprise teams.

Question 5

Who do I contact for technical support?

Accepted Answer

Email support@bracketre.com. Our typical response time is under 1 business day.

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